FAQs (Help-Center)

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FAQs❓

Quick answers to common questions. Browse our refreshed FAQ section for instant help on all things PetTruly.

Where can I find my account?

Where are your products made?

With love from home.

How long do orders take to ship?

Know our estimated shipping times. Not to worry, we won’t keep you waiting!

Where are your products shipped from?

Where do PetTruly orders come from?

Can I give PetTruly supplements to a pregnant dog?

More zoomies on the way?

Can my pet overdose?

My dog ate the whole tub—what now?

Where can I find my account?

Updated 5 months ago

(Note: An account will only be available if you've completed your purchase as a "subscription." One-time orders will not create an account.)

1. Click on the user icon located on the top right corner of the page, right next to the shopping cart.

💡 Troubles signing in? We highly recommend clearing the cookies & cache on your web browser, as well as your browsing history, restart your web browser and try to log in one more time!

💡 Not receiving the verification code? Do not worry! The verification code may sometimes be detected as "spam" by your email's filtering system, so please make sure to check your spam folder!.

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Where are your products made?

Updated 8 months ago

We’re proud to say that every PetTruly product is made right here in the USA—crafted with care and held to the highest quality standards. We use a mix of domestically and globally sourced ingredients, carefully selected for their safety, effectiveness, and benefits for your pup’s health.

From production to packaging, we’re committed to delivering trustworthy supplements that you (and your pet) can feel good about.

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How long do orders take to ship?

Updated 8 months ago

Do you ship worldwide and how much does it cost?

Yes, we ship worldwide. We offer customers USA and International Shipping with tracking. Hurray!

What are your shipping and processing times?

Standard Shipping Times:

USA: 5-7 business days

Canada: 5-7 business days

Australia: 5-7 business days

Oceania: 5-7 business days

Europe: 5-7 business days

Latin America: 5-12 business days

Other Countries: 5-12 business days

Processing Times:

Orders can sometimes take 2-4 business days to process after placing the order before shipping out.

Where can I find my tracking number? When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven’t received one or the tracking number doesn’t work, it’s okay. Contact us and we will fix it!

If you need more detailed information, please send us an email at Support@pet-truly.com and we will help you out!

Unexpected Delays

In some instances the delivery may take more time then the delivery times listed above. Please contact us if your package is taking too long to arrive and we will help you resolve any situation that we have control over!

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Where are your products shipped from?

Updated 5 months ago

Where Does PetTruly Ship From?

PetTruly orders ship from the USA. We fulfill orders from three warehouses located in Tracy, CA, Addison, IL, and Atlanta, GA.

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Can I give PetTruly supplements to a pregnant dog?

Updated 8 months ago

More zoomies on the way?

We totally get wanting the best for your mama-to-be! Since our supplements haven’t been tested on pregnant or nursing dogs, we recommend checking with your vet first to make sure it’s the safest choice for her and her pups.

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Can my pet overdose?

Updated 8 months ago

My dog ate the whole tub—what now?

Don’t panic—we know pups can be sneaky snackers! If your pet polished off an entire tub of our PetTruly Chews (as long as it's made for their weight), they should be just fine. You might notice some mild symptoms like vomiting, diarrhea, or an upset tummy.

If they got into more than one tub, a tub for a different weight or symptoms last longer than 24 hours, it’s best to check in with your vet just to be safe. And of course, we’re here if you need us!

In the case of our 23-in-1 Multivitamin, certain vitamins (such as Vitamin D3) can cause toxicity in large doses. If you think they’ve eaten too much, it’s always best to be safe and speak to your vet.

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